| 拨打400电话及直拨打用户绑定的电话是否能正常接通 |
| 添加时间：2019/6/5 15:06:29 浏览次数： |
| 根据故障类型可以形成一个较快速的处理方案，如：拨打正常响铃，但是绑定电话不响铃。 According to the type of fault, a faster processing scheme can be formed, such as: dialing the normal ring, but the bound phone does not ring. 可在平台查看绑定号码是否有误，手机前是否加绑定手机所在地的区号，以及服务器所在地用户手机及固话加绑定了0或区号。（服务器所以在地绑定号码不用加绑定0或区号，如：南昌0514-8462****直接绑定8462****）。我们也可以利用电话拨打测试，拨打400电话及直拨打用户绑定的电话是否能正常接通，再根据通话日志看该落地是否使用了呼叫转移的呼叫模式。再根据故障的情况，修改呼叫模式进行测试调整。 The platform can check whether the binding number is wrong, whether the area code of the location of the mobile phone is bound before the mobile phone, and whether the user's mobile phone and the fixed phone in the location of the server are bound with 0 or area code. (The server does not need to bind 0 or area code to the local binding number, such as: Nanchang 0514-8462**** directly bind 8462****. We can also use the telephone dialing test to check whether the 400 calls and the direct dialing subscribers'bound calls can be connected properly. Then we can see whether the landing site uses the call transfer mode according to the call log. Then according to the fault situation, modify the call mode to test and adjust. |
| 上一页 办理400电话流程主要有四个步骤 |
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